Support
Help with the SMEUp mobile app.
Contact us
Email contact@smess.vn
We aim to respond within one business day.
You can also reach us from inside the app — open the Trò Chuyện (Chat) tab to talk to our support team.
Frequently asked questions
I can't sign in
Check that you are using the email address your account was created with, and that your device has a working internet connection. If the problem continues, email contact@smess.vn with the email address on the account and we will help you recover access.
How do I get an account?
Contact contact@smess.vn and we will help you get set up.
The chat tab isn't loading
The chat session is established shortly after you sign in and can take a few seconds on a slow connection. If it stays empty, close and reopen the app. If it still does not load, let us know and include your account email.
I'm not receiving notifications
Make sure notifications are enabled for SMEUp in your device settings (Settings → Notifications → SMEUp). If they are enabled and you still receive nothing, contact us.
How do I delete my account?
See Delete your account.
Where is my data stored and what do you collect?
See our Privacy Policy.
Still stuck? Email contact@smess.vn and include your account email, your device model, and what you were doing when the problem happened — it helps us resolve it faster.